Role of OSS/BSS in Telecom Industry

 

OSS/BSS

The Operations Support System (OSS) is a computer system that telecommunication service providers generally utilise to better manage their networks. It's also used for provisioning services, which involves setting up the network to accommodate services and customers, as well as maintaining customer support. Customer-oriented operations like as billing, order administration, customer relationship management (CRM), and call centre automation are also handled by a Business Support System (BSS). In its most basic form, OSS/BSS, also known as B/OSS, entails OSS handling orders and then providing service assurance information to BSS.

According to Coherent Market Insights, The Asia Pacific & global OSS/BSS Market was valued at US$ 65.9 Mn in 2020 and is forecast to reach a value of US$ 228.3 Mn by 2028 at a CAGR of 16.8% between 2021 and 2028.

The phrase "operational support systems" (OSS) refers to the information processing systems that operators utilise to run their communications networks. These solutions, which were once known as Telecommunication Network Management tools, are now far more advanced. Customers, services, resources, processes, and activities may all be coordinated through them. They aid operators in the design, construction, operation, and maintenance of communications networks. Traditionally, network-facing or network-operations-facing functionality was provided by OSS. This comprises defect and performance management (assurance), customer activations (fulfilment), asset/inventory/configure management, network security, and so on.

Traditional business and/or customer-facing functionality is referred to as business support systems (BSS). These technologies enable a company to communicate with its customers (e.g., Customer Relationship Management or CRM), develop offerings for them (e.g., Products / Services), bill them (e.g., Billing and Rating), and conduct cross-carrier transactions (settlements, point-of-interconnect).

OSS/BSS  operate together to enable network operators to provide services to large numbers of users on some of the world's most complex machines, worldwide telecommunications networks.

These procedures have been undertaken manually from the early days of telecommunications carriers (businesses that provided telecommunications services such as telephone). Carriers began to leverage the processing power of computers with the introduction of programmes to assist them manage their huge networks and subscriber databases. The capability of these early software programmes was limited. Different business divisions within the carriers, on the other hand, quickly sought to integrate them in order to boost efficiency and data sharing.

A consumer, for example, would place an order and their information would be recorded in a single system. The designers would then enter the customer's exact design configuration into another system before implementing it into the telephone exchange. In this case, the automatic sharing of information between systems is known as flow-through provisioning but requires significant integration effort

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